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Innovation Tag

Ecomm Monolithic Platforms vs. Microservices vs. Headless

Repost (excerpt) - BigCommerce, Susan Meyer May 28, 2019: These days, it’s hard to spend too much time reading about ecommerce trends without stumbling on an article on microservice ecommerce. In fact, many businesses are leaving behind monolithic applications in...

Particular Zendesk Omni-Channel Commerce Support

Next Generation Omni-Channel Customer Support

As more and more brands have begun to realize the importance of improving customer experience as a key differentiator for growth, many retailers still have less than optimal customer service experiences. At a time when...