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Hirtenstraße 19, 10178 Berlin, Germany

+49 30 24041420

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Zendesk Customer Service

Let’s connect on how we can help leverage Zendesk to improve your Customer Support experience.

Particular. Leading provider of
custom Zendesk support solutions.

We’ve developed several Chat & Support Plugins as well as custom client extensions across the full Zendesk application Suite.

Particular. helps ensure that Customer Support solutions elevate your customer’s experience with your brand as beautifully
as your on-line or in-person experience. Great customer experience doesn’t stop at an initial purchase!

Zendesk Customer Service
Zendesk Customer Service
Early Access Programs.

Experts across all of the Zendesk’s Early Access Programs including the new Sunshine open, flexible CRM platform.

Looking for help implementing the latest Profiles & Events API as part of a modern Customer Data Platform (CDP) or trying to figure out how to best utilize the the Custom Objects API to integrate across your Enterprise, let’s chat!

Zendesk Sunshine CRM
Particular. Omni-Channel Support Plugin.

Provide seamless customer support for eCommerce orders across all channels by leveraging Zendesk’s Support Suite combined with our Omni-Channel Support Plugin. The industry’s leading solution to improve consumer experiences throughout their full lifecyle with your brand.

 

Our plugin allows agents to quickly view order history and order details, search orders, lookup orders by customer, and view shipping & payment transaction status. It also allows your customer service team to quickly process payments on behalf of customers, issue refunds and cancellations directly, as well as providing quick re-order and net new order-on-behalf of in a secure, PCI compliant environment!

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Particular. Omni-Channel Support
Particular Zendesk Omni-Channel Commerce Support
Improve Your Full Customer Experience.

Most retailers realize the importance of improving customer experience as a key differentiator for growth, but many still have less than optimal customer service experiences. Our natively integrated plugin allows full set of Commerce customer support functions without ever leaving the Zendesk interface. This avoids agents having to toggle between multiple applications and re-enter data, costing valuable time. Drastically improve agent efficiency in handling their most common day-to-day tasks, as happier agents lead to happier customers!

Let's Chat.

We'd love to connect and discuss how we can help
you get more out of Zendesk.

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